Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s certificates simply by double-clicking on the icons below.

PDF Icon BAFE Certificate

PDF Icon CHAS Certificate

PDF Icon CIS Certificate Exemption Clarification

PDF IconEmployers Liability –  Public & Products Liability

PDF Icon NSI NACOSS Gold Certificate

PDF Icon NSI Fire Gold Certificate

PDF Icon SafeContractor Certificate

PDF Icon Qualsec Platinum

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

PDF Icon Environmental Statement

PDF Icon Equal Opportunities Policy

 PDF IconHealth & Safety Policy

PDF IconHealth and Safety Policy Affirmation

PDF Icon Quality Policy

PDF IconCustomer Care Policy

  • Mr & Mrs Hxxx Rowlands Castle, Hampshire

    The service has always been excellent.

  • Mrs F K Stephens West Sussex

    Whenever there has been a problem, it has been sorted.  Care is always taken and your men are very polite and pleasant.  Thank you.

  • Mrs J Gxxxx Southampton, Hampshire

    Technician and office always pleasant.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Mr A Sharp Reading, Berkshire

    Pleasant engineer who provided an efficient service.

  • Mrs Ann Nash Woking, Surrey

    When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual.  This personal contact is invaluable.

  • Mr A W***** Fareham, Hampshire

    Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]

  • Alan Sharp Reading, Berkshire

    Pleasant engineer who provided an efficient service.

  • Ken Nash Portsmouth, Hampshire

    We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…

  • Mr A Dxxxxxx Chichester, West Sussex

    The same technician has serviced our system several times.  He knows us and he knows the system.  Always helpful, friendly, cheerful and professional.

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