023 9226 5111
Below are CIA's terms and conditions for ecommerce (online store sales). We consider these to be clearly laid out, understandable and fair, but feel free to contact us if you require any further explanation.
1. DEFINITIONS AND INTERPRETATION
1.1 IN THESE CONDITIONS:
Contract means any contract for the sale of goods and/or the supply of services between us (Christie Intruder Alarms Ltd) and you (the ‘Buyer’) into which these Conditions are incorporated;
Conditions means the standard terms and conditions of sale set out herein, including any special terms and conditions agreed in writing by us and attached hereto;
Goods means the goods and/or services which we shall supply in accordance with these Conditions, details of which are set out overleaf;
We means Christie Intruder Alarms Ltd and “us” and “our” shall be construed accordingly;
You means the customer whose details are set out overleaf, and “your” shall be construed accordingly. ‘Writing’ includes facsimile and e-mail transmission and comparable means of durable communication.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.3 We do not warrant the suitability of a product for any specific application other than the application for which it is intended as defined by the manufacturer. You the ‘Buyer’ should satisfy yourself as to the suitability of all goods ordered, for the purpose for which they are required. However, we shall not be held liable for any loss, consequential or otherwise, if the product is subsequently used for a purpose other than that for which the manufacturer intended . Consumer’s rights, as under the Sale of Goods Act, are not restricted by this term.
1.4 For the purposes of these terms and conditions, a ‘consumer’ is defined as ‘any person who, is acting for purposes that are outside their business’, a ‘Business Purchaser’ is defined as ‘any person who, in buying something , is acting on behalf of a business or other similar organisation’
1.5 ‘Safes’ are defined as any cash safe, fire protection cabinet or key safe weighing more than 20Kg.
2. BASIS OF SALE
2.1 These terms and conditions will not affect your statutory rights if you are purchasing as a consumer.
2.2 The use of this website and sales on this website are governed by English Law. By using this site you agree to submit any dispute to the exclusive jurisdiction of the English Courts.
2.3 These Conditions shall apply to all Contracts for the sale of Goods by us to you by telephone, facsimile or through our website to the exclusion of all other terms and conditions unless otherwise agreed.. Any variation to these terms and conditions that a Business purchaser may wish to make, must be agreed by us and acknowledged in writing by us. Any terms or conditions which a Business Purchaser may purport to apply under any purchase order, or any variation of these Conditions shall not be binding unless agreed in writing by us and attached hereto. For a business purchaser these Conditions set out the entire agreement to the exclusion of all other terms and conditions.
2.4 This term is applicable to business customers only:The placing of an order by a Business Purchaser via our website, by telephone or facsimile indicates your acceptance of these terms and conditions to the exclusion of all others unless agreed in writing between the authorised representatives of Christie Intruder Alarms Ltd and you the ‘Buyer’. Our employees or agents are not authorised to make any representations concerning the Goods unless confirmed by us in writing. In entering into a Contract you acknowledge that you do not rely on any such representations which are not so confirmed.
2.5 Where the buyer is a consumer, the placing of an order via our website, by telephone or facsimile indicates your acceptance of these terms and conditions to the exclusion of all others unless otherwise agreed between the authorised representatives of Christie Intruder Alarms Ltd and youthe ‘Buyer’. Consumer’s rights under the Misrepresentation Act are not restricted. .
2.6 Where the Goods are to be delivered by instalments , each instalment shall constitute a separate Contract. Failure by us to deliver any instalment shall not entitle you to treat the Contract as repudiated unless you are purchasing as a ‘consumer’ and have reasonable grounds for so doing.
3. ORDERS AND SPECIFICATIONS
Making a purchase – Click here for our guide to making a purchase
3.1 No order submitted by you shall be deemed to have been accepted by us unless and until confirmed by us. All orders are subject to availability and on a first-come first-served basis. Goods cannot be reserved, and we reserve the right to refuse to accept any order received. If we refuse to accept an order placed, any monies paid will be refunded back to the payment card at our earliest opportunity and no later than the first working day following the day the order was placed.
3.2 Orders can be placed by browsing our store, and adding any items that you wish to buy into the shopping cart. When you have finished your selection, click on ‘Proceed to Checkout’ where you will then be asked for a few details that are required to process your order. You will then be directed to our secure Worldpay Business Payment Gateway processing service operated by RBS (Royal Bank of Scotland) whereby your payment details will be securely authorised.
Only those business customers identified below may place orders for subsequent invoicing, all other customers must pay at the time of placing any order, as detailed below.
PAYING BY INVOICE
The following organisations are entitled to pay by invoice providing we receive a signed purchase order;
To avoid delays your purchase order should include the following information;
Purchase orders can be e-mailed to email@example.com or faxed to 023 9223 2730. Alternatively you may post your order to;
Christie Intruder Alarms Ltd
212-218 London Road
3.3 When all details have been successfully completed you will receive confirmation that your order has been placed. This confirmation is to indicate that we have received your order and to confirm that a payment has been made and does not constitute an acceptance of your order or that we have agreed a contract of sale. Your order will be reviewed on the first working day following the placement of your order and our acceptance or refusal of the order will be confirmed at this time. Normal working days are Monday to Friday 8.30am to 5.00pm
3.4 Within reason you shall be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving us any necessary information relating to the Goods or the delivery method within a sufficient time to enable us to perform the Contract in accordance with these Conditions. For instance, if you place an order for a large heavy safe, we cannot be expected to deliver it to the top floor of a block of flats via stairs without prior knowledge that we need to negotiate stairs.
3.5 In relation to Business purchasers if the Goods are to be manufactured or any process is to be applied to the Goods by us in accordance with a specification submitted by you, you shall indemnify us against all loss, damages, costs and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design right, trade mark or other intellectual property rights of any other person which results from our use of your specification. We reserve the right to make changes in the specification of the Goods which are required to conform to any applicable statutory or EU requirements.
4. PRICE OF THE GOODS
4.1 The price of the Goods shall be our quoted price. All prices and price information were correct at the time of publishing, and are subject to change without notice. The quoted prices are for online or telephone purchases (originating from our website) only, and may not be the same as in our retail shop.
4.2 Customers local to our retail shop are welcome to visit, however purchases made in our retail shop in Waterlooville will be charged at the current applicable price as displayed in our retail shop not as shown on our web-site, unless we agree otherwise. WE will add to each of our entry pages into the webshop the following statement. ‘’Pricing on the webshop is generally cheaper than in our retail shop at Waterlooville and unless agreed otherwise when visiting in person. The prices charged in our retail shop will be charged at the applicable price as displayed’’
4.3 We reserve the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to us which is due to any factor within your reasonable control, such as any change in delivery dates, quantities or specifications for the Goods which are requested by you, or any delay caused by your instructions or your failure to give us adequate information or instructions. You will be asked to re-confirm your order at the new price.
4.4 For Business Purchasers the price charged for goods supplied will be that ruling at the time of dispatch, should this be different to your order received then we will inform you prior to the dispatch of any goods.
4.5 The price is inclusive of any applicable value added tax which you shall automatically be liable to pay to us. Any changes in the rate of value added tax will result in an automatic change in our quoted prices.
4.6 In the event of an ordered product not being available for supply, we reserve the right to provide an alternative of comparable or better specification to that ordered. This does not affect your statutory rights of rejection if you are purchasing as a consumer.
4.7 In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price if the order has not been accepted and our acceptance has not been confirmed to you.
5. TERMS OF PAYMENT
5.1 Payment at the time of order can be made using our secure Worldpay Business Payment Gateway processing service operated by RBS (Royal Bank of Scotland), whereby your payment details will be securely authorised. We only accept orders for subsequent invoicing from certain organisations such as Local & National Government, Police, NHS, Educational Organisations such as Schools, Colleges & Universities and also from Registered Charities. A valid signed purchase order must be supplied for these orders. Please see our Payment Options guide for our terms of payment and details of the information required for purchase orders. Click here
5.2 If you fail to make the required payment on the due date, we reserve the right to do any/all of the following where reasonable:
(a) cancel the Contract or suspend further deliveries to you;
(b) appropriate any payment made by you to such of the Goods as we may think fit; and
(c) charge you interest (as well after as before any judgment) on the amount unpaid, at the rate of 3% per annum above RBS Bank base rate from time to time, until payment is made in full, accruing pro rata on a daily basis.
6.1 Time for delivery shall not be of the essence of the contract unless previously agreed in writing by us. In the unlikely event of a delay in fulfilling a consumer’s order, the purchaser can write to us setting a reasonable deadline for delivery – please also see 6.2 below.
6.2 Any goods which are out of stock at the time of order will be placed on backorder and subsequently supplied as soon as they become available. Every attempt will be made to fulfill any order within a maximum of 30 days. In all cases we will make every attempt to contact you to advise of any known delay for any goods ordered within forty eight (48) hours of receipt of the order, using the contact details provided by you to us with your order. In the event that we are unable to deliver any goods ordered, within the stated 30 days, we will notify you in writing of the extended lead time prior to the expiry of the 30 day period. Your consumer rights to cancel this order and receive a full refund of any monies paid are not affected by this statement. Business Purchasers may not cancel any order placed, unless the express agreement to this cancellation is confirmed by us in writing.
6.3 Carriage prices quoted are for deliveries to sites within the UK mainland only, excluding some remote parts of Scotland and Cornwall where a surcharge may apply, we do not accept orders from overseas purchasers. Any surcharge applicable will be notified in writing prior to dispatch of the goods, at which time you have the option to cancel any order placed and receive a full refund of any monies paid. We reserve the right to specify which delivery method is used to deliver your order and any subsequent order received from you.
6.4 All deliveries will require a signature upon delivery, unless otherwise stated on our order acknowledgement. You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery. Our aim is to dispatch all orders received (except those for Safes) within 24 hrs. Small low value goods are shipped by royal mail 1 st class post (or similar method at our discretion), with all other goods except ‘Safes’ being shipped by a parcel courier or Royal mail special delivery (or similar method at our discretion) for next day delivery. If the goods are not available for dispatch within this time we will notify you within 24 hrs from receipt of the order when the estimated delivery date will be and a firm date will be confirmed prior to dispatch of the goods.
Working days are deemed to be Monday to Friday only and exclude weekends, bank holidays and the period between 21 st December and 2 nd January.
Specialist carriers are used for safe deliveries to ensure safe and efficient delivery of your order, a date range will be agreed with you prior to delivery being arranged by us, to ensure it is convenient and that the property is accessible.
If a delivery is aborted due to an error or omission on your part, we reserve the right to make a charge where reasonable, to reflect our losses.
Unless we are at fault, no more than 3 attempts will be made to deliver goods. After the 3 rd attempt, we reserve the right to treat the contract as repudiated and may be entitled to recover our losses.
An aborted delivery can be due to no one being home to accept and sign for the parcel or in the case of safes, be due to missing or incomplete delivery information such as there being more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors or restricted delivery times. If you suspect there may be any problems or issues that may inhibit our carrier’s ability to affect delivery, then you must inform us as soon as is possible to avoid any unnecessary charges being incurred.
6.5 For Business Purchasers, if we fail to deliver the Goods (or any installment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
6.6 We will not be liable for failure to deliver the goods if this is caused by fault on your part or circumstances beyond our reasonable control and anticipation.
7.1 Items sold by Christie Intruder Alarms Ltd may require installation in accordance to the manufacturer’s instructions in order to meet the manufacturer’s specifications or recommended cash risk rating. All prices quoted exclude installation unless specifically stated otherwise. It is the buyer’s responsibility to ensure the product is installed in accordance with the manufacturer’s specification or an Insurer’s requirements.
7.2 In all cases, but specifically with regard to safes and fire protection cabinets, it is the buyer’s responsibility to ensure that floor loading restrictions are adhered to. Christie Intruder Alarms Ltd will not be held responsible for any loss or damage caused as a result of floor loading limits being exceeded as a result of the delivery or installation of any product supplied. We strongly recommend that you check the weight of the safe and ensure it is not too heavy for your floor construction or any floor over which it must travel when being delivered. All safe weights are shown with the corresponding product details for your information.
7.3 We offer an installation service for ‘Safes’ whereby we may arrange work to be carried out by an appropriately qualified installer or the manufacturer’s designated installer on your behalf, at your request. Our liability for any loss, damage or expenses incurred during, or as a result of, the product installation shall be limited to actual loss resulting from the damage caused. This is to specifically exclude any consequential loss arising from this damage, if the damage caused was not an obvious risk at the time of sale and could not have been foreseen by us.
8. CANCELLATION AND RETURNS POLICY - CONSUMERS
8.1 For consumers Christie Intruder Alarms Ltd operates a cancellation and returns policy in line with the requirements set out in the Distance selling Regulations. As a consumer, you have the right to cancel an order for goods at any time up until 7 working days after the day they are received by you. Once you have received the goods, you are responsible for them and if your order is cancelled you will be responsible for the cost of returning the goods to us. In the event of cancellation, goods must be returned with their original packaging, unused and in good condition within 14 days of us receiving cancellation notice from you.
8.2 Where goods are found to be faulty you should inform us as soon as the fault becomes apparent and we will arrange for their collection and replacement or other suitable remedy where appropriate.
8.3 If you do not return the goods we will make a claim against you for breach of contract. This claim will be equal to and no greater than the costs incurred by us for collection of these goods. These goods must be made available to us for collection at an agreed date and time range. Where these goods are not made available for collection and have not been returned to us we reserve the right to claim the full price of the goods supplied and their delivery costs. This claim will be deducted from any refund due to you or will be recharged to you via the payment method originally supplied with your order, where refunds have already been processed
8.4 All refunds will be processed and credited to you in accordance with the requirements set out in the distance selling regulations.
9. CANCELLATION AND RETURNS POLICY – BUSINESS TO BUSINESS TRANSACTIONS
9.1 If you wish to cancel any order it must be done so by notification in writing or other durable medium to include facsimile and e-mail, and should be done so as soon as is reasonably practical to do so. In all cases, if the goods have been delivered or are already on route to you, you must return the goods within 14 days of the date of delivery.
9.2 Before returning any item, you must contact us and obtain a Customer Return Authorisation number, the goods must then be returned unused, in their original packaging, undamaged and within 14 days of the delivery date. The goods should be securely and adequately packaged to prevent damage in transit.
9.3 No return will be accepted without a Customer Return Authorisation number.
9.4 Goods should be returned to us or our nominated agent, details of which will be confirmed to you when obtaining your Customer Return Authorisation number. All postage and packing costs incurred by returning goods will be at your expense and if paid for by us will be deducted from any refund given. Refunds will only be given for the cost of postage and packing paid for by you, when the goods returned are found to be faulty and within their warranty period.
9.5 All refunds will be processed and credited to you within 28 days of receipt of the returned goods.
9.6 Where extra keys have been produced and supplied for the product(s) as part of the order, refund of the cost of these keys is entirely at our discretion.
10. RISK AND PROPERTY
10.1 For business purchasers the risk of damage to or loss of the Goods shall pass to you in the case of Goods to be delivered otherwise than at our premises, at the time of delivery or, if you fail to take delivery of the Goods, the time when we have tendered delivery of the Goods.
10.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions, the legal and equitable property in the Goods shall not pass to you until we have received in cleared funds payment in full of the price of the Goods.
10.3 With specific regards to business purchases, Until such time as the property in the Goods passes to you (and provided the Goods are still in existence and have not been resold) we shall be entitled at any time to require you to deliver up the Goods to us and, if you fail to do so forthwith, to enter upon any premises where the Goods are stored and repossess the Goods.
11. WARRANTIES AND LIABILITY
11.1 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by the applicable law. Where the Goods are sold to a person dealing as a consumer, we warrant that the Goods are of satisfactory quality and fit for their normally intended purpose.
11.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) your statutory rights are not affected by these Conditions. Further information on statutory rights can be obtained from Trading Standards or Citizens Advice Bureaux .
11.3 With specific regards to business purchases, Except in respect of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence or our employees, agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by you, and our entire liability under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
12. YOUR INSOLVENCY
12.1 If you make any voluntary arrangement, become bankrupt, insolvent or commit any other act of bankruptcy, we reserve the right to cancel the Contract or suspend any further deliveries under the Contract without any liability to you, and if the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
13.1 Neither party will be liable or deemed to be in breach of contract by reason of delay or failure to perform any of the Company’s or customer’s obligations if the delay or failure to act is due to a cause beyond either party’s reasonable control.
13.2 These Conditions do not purport to confer a benefit on any third party.
13.3 Any notice required or permitted to be given by either party to the other under these Conditions shall be in a durable format such as facsimile, letter or e-mail addressed to the other’s principal place of business.
13.4 No waiver by us of any breach of the contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.
13.5 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder shall not be affected.
13.6 The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the exclusive jurisdiction of the English courts.
13.7 We reserve the right to monitor and record telephone calls our staff receives and make in order to monitor staff performance and ensure the highest service possible to our customers
14.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
14.2 If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card.
We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.
14.3. We use outside shipping companies to fulfill orders, and a credit card processing company (RBS Worldpay) to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Due to the size and weight of the products we supply certain items may be dispatched directly from the manufacturer warehouse. In these instances we will provide the manufacturer with your shipping and contact details to allow delivery. Manufacturers do not retain, share, store or use personally identifiable information for any other purposes.
14.4 We do not share, sell, rent, or trade your personally identifiable information with third parties for any unknown or unrelated uses.
14.5 We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is a small text file stored on a user's computer for record-keeping purposes. We use two types of cookies, session ID cookies and persistent cookies.
Session ID cookies are used to make it easier for you to navigate our site and store items in your shopping basket. A session ID cookie will expire when you close your web browser and leave our website. A persistent cookie remains on your hard drive for an extended period of time and enables us to track and target the interests of our users to enhance the experience on our site.
If an order is placed we link the information we store in cookies to any personally identifiable information you submit while placing your order. As an example, if you performed a search on Google and visited our website and made a purchase the persistent cookie would tell us that Google was the website where you found us.
You can remove persistent cookies by following directions provided in your Internet browser's "help" file or by using the Microsoft Help & Support page: How to delete cookies.
If you disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may also experience difficulties adding items to your basket and if this is the case you should order via telephone on 023 9224 2453.
14.6 Christie Intruder Alarms Ltd takes your security seriously and therefore we utilise RBS Worldpay Business Payment Gateway card processing service which means that when the order is placed on our website, credit card details are encrypted using 128 bit encryption and these are then only decrypted after they reach the Worldpay computer. They are not held art any time in clear text on any website.
14.7 This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit cards only, we do not supply to overseas customers.
14.8 Tax charges are those that are applicable in the UK and will be charged on all orders where tax is applicable at the governing rate set by UK parliament. VAT Registration Number 107 4037 04