Frequently Asked Questions

What if I have a power cut?

Your intruder alarm control panel contains a rechargeable battery. This will run the alarm for at least 8 hours.

What happens if I have an extension/new doors or windows?

All of our systems are flexible and can easily be upgraded with additional detectors to accommodate any changes to your property.

If we have a problem/incident out of normal working hours, will we be able to contact anyone?

Yes, we operate 24 hours a day, 7 days a week. We have Engineers on duty out of hours, including weekends and all bank holidays.

What happens if our alarm is connected to the phone line and we want Broadband?

Depending on the type of signalling you have installed, you may need us to fit a filter.

Can alarm systems include panic buttons?

Yes, they can include fixed or portable panic buttons.

Can I set the alarm at night?

Yes; this function is called “part” or “night” set. You will be shown how to do this on completion of the installation.

How long is my alarm guaranteed for?

Your alarm is guaranteed for the first year following the installation.

Can I get a reduction in my home insurance if I have an alarm?

Many insurance companies will give you a small reduction in your premium if a professional alarm system is installed and serviced under contract

What happens if I forget my user code?

You can give us a call, and we can arrange for an engineer come out and reset the code for you.

How do I update my keyholders or site/system information?

You can fill in the keyholder form (click here). The form is provided to enable you to update your alarm account details more efficiently.

However, In the interest of security, a contact number is required. This is so that a member of the department can telephone you in order to activate the changes. You will be asked to provide the alarm account and passcard numbers (please have them handy).

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