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Burglar Alarm Installation
Customer Satisfaction Form

Christie Intruder Alarms are committed to providing you with the best service possible. To assist us in continuing to do this, we would appreciate if you could spare a few minutes of your time to complete this Customer Satisfaction Questionnaire.


The Burglar Alarm Site Survey (System Design Visit)

Yes

 No

N/A

Was our Burglar alarm system designer punctual?
Did our Burglar alarm system designer present his ID?
Did our Burglar alarm system designer request a full tour of the property and ascertain the protection that was required in each room?
Was a Health & Safety Risk Assessment of the premises (asbestos, dangerous substances, pets, etc) carried out?
Did our Burglar alarm system designer inform you of the quality and standards (ie. NSI NACOSS Gold Medal, British Standards, etc) to which our equipment is installed?
Did our Burglar alarm system designer carry out a demonstration using his demonstration kit or invite you to visit to our showroom?

The Burglar Alarm System Installation

Yes

 No

N/A

Was/were our Burglar alarm installation technician(s) punctual?
Did our Burglar alarm installation technician(s) present his/their ID(s)?
Was/were our Burglar alarm installation technician(s) tidy with the work & leave the area as found?
Did our Burglar alarm installation technician(s) present an invoice & request payment on completion? (unless credit terms have been previously agreed)
Did our Burglar alarm technician(s) carry out a full demonstration/hand-over?
Were you issued with a user manual/log-book for the alarm system?
Are you happy with the Burglar alarm system and overall installation?

Additional Comments:

Contact Name:
eMail:

We would like to thank you for your time and assure you that the information you have provided will prove invaluable in maintaining our standards as a company. We take all your comments seriously and where possible incorporate these ideas into our policies.


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