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Fire Alarm Installation
Customer Satisfaction Form

CIA are committed to providing you with the best service possible. To assist us in continuing to do this, we would appreciate if you could spare a few minutes of your time to complete this Customer Satisfaction Questionnaire.


The Fire Alarm Site Survey (The Fire Alarm Design Visit)

Yes

 No

N/A

Was our fire alarm system designer punctual?
Did our fire alarm system designer present his ID?
Did our fire alarm system designer ask where you'd first heard of CIA?
Did our fire alarm system designer request a full tour of the property and ascertain the fire system category/protection that was required?
Did our fire alarm system designer ask to see your Fire Risk Assessment?
Was a Health & Safety Risk Assessment of the premises (ie. Asbestos, dangerous substances, pets, etc) carried out?
Did our fire alarm system designer inform you of the quality and standards (ie. NSI Fire Gold Medal, BAFE SP203, BSBS5839, etc) to which our equipment is installed?
Did our fire alarm system designer comply with your requirements and were any variations to design discussed?

The Fire Alarm System Installation

Yes

 No

N/A

Was/were our fire alarm installation technician(s) punctual?
Did our fire alarm system installation technician(s) present his/their ID(s)?
Was/were our fire alarm installation technician(s) tidy with the work & leave the area as found?
Did our fire alarm installation technician(s) present an invoice & request payment on completion? (unless credit terms have been previously agreed)
Did our fire alarm technician(s) carry out a full demonstration/hand-over?
Were you issued with a BAFE SP203 Design, Installation and Commissioning Certificate for the alarm system?
Were you issued with a maintenance manual for the alarm system?
Were you issued with a system log book for the alarm system?
Was a 'zone chart' fitted adjacent to the fire alarm control panel?
Were you issued with a record of agreed variations?
Are you happy with the fire alarm system and overall installation?

Additional Comments:

Contact Name:
eMail:

We would like to thank you for your time and assure you that the information you have provided will prove invaluable in maintaining our standards as a company. We take all your comments seriously and where possible incorporate these ideas into our policies.


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