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Frequently Asked Questions
Below is a list of the questions we get asked most frequently and of course the answers. However, if your question is not on the list, ask it with the comments box below and we'll answer it both here online to help others (if appropriate) and by e mail for your convienience.
What if I have a power cut?
Your intruder alarm control panel contains a rechargeable battery. This will run the alarm for at least 8 hours.
What happens if I have building work?
All of our systems are flexible and can easily be upgraded with additional detectors to accommodate any changes to your property.
If we have a problem/incident out of normal working hours, will we be able to contact anyone?
Yes, we operate 24 hours a day, 7 days a week. We have Engineers on duty out of hours, including weekends and all bank holidays.
What happens if our alarm is connected to the phone line and we want Broadband?
Depending on the type of signalling you have installed, you may need us to fit a filter.
Can alarm systems include panic buttons?
Yes, they can include fixed or portable panic buttons.
Can I set the alarm at night?
Yes; this function is called “part” or “night” set. You will be shown how to do this on completion of the installation.
How long is my alarm guaranteed for?
Your alarm is guaranteed for the first year following the installation.
Can I get a reduction in my home insurance if I have an alarm?
Many insurance companies will give you a small reduction in your premium if a professional alarm system is installed and serviced under contract
What happens if I forget my user code?
You can give us a call, and we can arrange for an engineer come out and reset the code for you.
How do I update my keyholders or site information?
You can fill in the keyholder form. The form is provided to enable you to update your alarm account details more efficiently.
However, In the interest of security, a contact number is required. This is so that a member of the department can telephone you in order to activate the changes. You will be asked to provide the alarm account and passcard numbers (please have them handy).
Your Question Didn't Appear In Our FAQ? Ask using the Comments box below
Comments
our alarm isnt setting and it says that in order to reset we have to put in engineer code which we no longer have as my business partner left without warning 5months ago and is refusing to hand back keys and engineer code. how can we fix this?
nicola stewart
Hi Nicola
I'm afraid that your business partner who left would not have had the engineer code either; this is a code set by the installer of the system to enable the engineers of that company to work on the system without needing to know any of your private codes. NB: The engineer code cannot turn off a set alarm.
If we installed the system, contact our service department and we can come and reset your system, or if another company installed the system, we will gladly give you a price to take the system over (contact our sales department); however, this may require us upgrading the system to our own standards.