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Online Help and Support Information

Our Customer Services team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for - from changing your keyholders to system user guides.

Online Services Specifically for CIA Customers

[>] Amend Your Keyholders

[>] Pay An Invoice Securely Online

Standards Compliance Information

[>] CIA's Certificates and Policy Downloads

[>] British and European Standards CIA Work To

[>] Accreditations CIA Hold

[>] CIA's Insurance Liability Information

Customer Service Questionnaires

[>] Sales Questionnaire (Online Form)

[>] Installation Questionnaire (Online Form)

[>] Service Questionnaire (Online Form)

Other Useful Information

[>] CIA's Opening Hours

[>] CIA's Coverage Area

[>] Frequently Asked Questions

[>] Special Offers

[>] Recommend a Friend

[>] Upgrade for £200 Cashback

[>] 'Welcome to your new home' lock change offer

[>] CIA's Terms and Conditions

Simple Galaxy User Guides (CIA Produced)

Adding a new code for your Galaxy system
Adobe Acrobat Document
Amending existing codes for your Galaxy system
Adobe Acrobat Document

Manufacturer's Intruder Alarm System User Manuals/Guides

Galaxy G2 User Manual
Adobe Acrobat Document
Galaxy G3 User Manual
Adobe Acrobat Document
Domonial User Guide
Adobe Acrobat Document
Flex quick user guide
Adobe Acrobat Document
Quantum User Guide
Adobe Acrobat Document
 

[>] More Manufacturer's User Manuals and Product Brochures

Other Useful Documents (Guides, Forms, Etc.)

Euro Profile Cylinder Size Guide
Microsoft Word Document
Safe Installation Risk Assessment Guide
Microsoft Word Document
Lock Identification Guide
Microsoft Word Document
Update Keyholder Form
Microsoft Excel Document
Risk Assessment Brochure
Adobe Acrobat Document
ACPO Policy on Police Response to Security Systems (April 2006)

Useful Links To External Sites

[>] Links to security resources and information websites

[>] Links to fire resources and information websites