I have certainly seen some changes during my 23 years with CIA, and it has been a wonderful learning curve for me.  One thing that hasn't changed, though, is our commitment to our customers so I was delighted to be given the role of Customer Services Director in July 2010.  We know our customers are our biggest asset and this year, our dedicated Customer Services team have launched a new Customer Services Programme which draws on the skills and experiences of all our staff and will hopefully demonstrate our commitment to our customers.

Because we want to make our customers feel even more valued, one of our main aims is to get more feedback from them so we can make sure we are giving them what they want and expect.

As a more mature computer user, I have not written a blog before but I understand a BLOG will help me achieve the feedback I want so I'm willing to give it a go, if you are!  Can you tell me about your experiences with CIA so that not just the Customer Services team but the whole organisation can improve.  We're all aiming high in the services we provide, we are all aspiring to excellence but we need your help to get even better so I'm looking forward to hearing from you if you are willing?

Thank you in advance,

Sue Milner-Smith
Customer Services Director